How quickly will you ship my order?

Your order will ship 1-3 days after it has been placed. 


What if my order is lost? 

Lavender Apothecary is not responsible for any lost, stolen or missing packages once they are in the hands of the carrier. In the instance that your package is lost, stolen or missing, you will need to file a claim through your local USPS office. However, we will assist you in tracking and in any other way that we can. In most cases, we will happily replace your order as USPS investigates the issue. 

What carrier method do you ship by?

We ship by USPS priority. Depending on the state we are shipping to it will take 1 to 3 days to arrive to you.

What if my candle arrived damaged?

Please send us a message immediately and we will send out a replacement candle! We do our absolute best to ensure that there will be no breakage but it does happen sometimes. Please be sure to include a photo of the damage. We want to make sure you are happy!

Why do you use Soy Wax?

Soy wax is a renewable source and is American grown. It is carbon neutral and burns very clean. Soy wax not only burns cleaner than paraffin wax but lasts longer and retains fragrance better and burns slower. Soy wax does not emit harmful ugly toxins into your space and is a good choice for a clean burning candle. Overall, soy wax is a much better wax to use for a candle with less soot.

Why does my candle have "wet spots" (candle separation look on jar) or "frost" on it?

Although, soy wax is a superior wax it sometimes can be sensitive to temperature changes from cold to hot or vice versa. This can cause minor changes in your candles appearance. Be assured that this will not change the fragrance or the way your candle burns at all.

What are your burn times?

5 ounce - 25 to 30 hours
8 ounce - 45 to 50 hours
16 ounce - 85 to 90 hours

*These times are approximate and will vary depending on how well your candle is cared for. * Please see section that addresses Candle care.

How should I burn my candle? What is good candle care?

The first time you burn your candle you should burn it enough to achieve a nice good melt pool of wax. The melted wax should reach all edges of the jar. Soy wax has a memory and this first time burn process is important to avoid tunneling of your candle. I suggest the following times:

Minimum of 3 hours for the 16 ounce and 8 ounce jars 
Minium of  2 to 3 hours for the 5 ounce jar

The next time you burn your candle be sure to trim the wick to 1/4" and discard the wick trimmings. Light up your candle and enjoy. DO NOT BURN YOUR 16 OUNCE OR 8 CANDLE LONGER THAN 4 HOURS! I SUGGEST 3 HOURS ON THE 5 OUNCE.

Burn your candle on a smooth surface away from direct draft. Never leave your candle unattended and within the reach of children or pets.

Can you make a custom scent?

Yes, I can! Please send me a message and we can discuss what scent you have in mind and other particulars.

Do you sell wholesale?

Yes I do! Please contact me so we can discuss wholesale details.

Do you use essential oils in your candles?

Most of the fragrances we use are infused with essential oils. However, there are some of our scents that are fragrance oils only and are not infused with essential oils. All of our fragrances are Phthalate free (no chemical fillers). We use only premium quality fragrance oils that are specifically intended for use with soy wax.