FAQ's

Your order will ship 1-3 days after it has been placed. 

What if my order is lost? 

Lavender Apothecary is not responsible for any lost, stolen or missing packages once they are in the possession of USPS. In the event that your package turns out to be missing for any reason, you will need to file a claim with USPS. We understand how frustrating this can be so we can gladly assist you in working with USPS.  Please note that in the eleven years of business, this has only occurred twice from hundreds upon hundreds of orders.

We ship by USPS priority. Depending on the state we are shipping to it will take 1 to 3 days to arrive to you.

Please send us a message and photograph of the damaged item immediately and we will send out a replacement candle! We do our absolute best to ensure that there will be no breakage but it sometimes does happen. We want to make sure you are satisfied with your purchase! We will require a photo of the damaged goods before we can send a replacement. Please use extreme caution when handling the broken/damaged candle as the glass can be sharp! Do not attempt to save the wax from the broken candle and use it in a wax melter as there can be glass pieces hidden in the wax. 

We use foiled insulation to help prevent melting in the hot Summer months. We generally will ship at the beginning of the week only so as to not have your package sitting in a hot warehouse over the weekend. Pick ups are also available in Southern California.

Can coupons/discounts be stacked? 
No, discounts cannot be stacked. Only one discount can be used per order.

Soy wax is a renewable source and is American grown. It is carbon neutral and burns very clean. Soy wax not only burns cleaner than paraffin wax but lasts longer and retains fragrance better and burns slower. Soy wax does not emit harmful ugly toxins into your space and is a good choice for a clean burning candle. 

Although, soy wax is a superior wax it sometimes can be sensitive to temperature changes from cold to hot or vice versa. This can cause minor changes in your candles appearance. Be assured that this will not change the fragrance or the way your candle burns at all.

5 ounce - 25 to 30 hours
8 ounce - 45 to 50 hours
16 ounce - 85 to 90 hours

*These times are approximate and will vary depending on how well your candle is cared for. * Please see section that addresses Candle care.

The first time you burn your candle you should burn it enough to achieve a nice good melt pool of wax. The melted wax should reach all edges of the jar. Soy wax has a memory and this first time burn process is important to avoid tunneling of your candle. I suggest the following times for your first burn and subsequent lightings.

Minimum of 3 hours and maximum of 4 hours for the 16 ounce and 8 ounce jars 
Minimum of  2 hours and maximum of 3 hours for the 5 ounce jar

Be sure to trim the wick to 1/4" each time you burn your candle and discard the wick trimmings. Light up your candle and enjoy. DO NOT BURN YOUR 16 OUNCE OR 8 CANDLE LONGER THAN 4 HOURS! I SUGGEST 3 HOURS ON THE 5 OUNCE. 

Burn your candle on a smooth surface away from direct draft. Never leave your candle unattended and within the reach of children or pets.

Yes, we can! Please send me a message and we can discuss what scent you have in mind and other particulars.

Yes we do! Please contact me us on the Wholesale Interest form https://lavenderapothecary.com/pages/wholesale

Most of the fragrances we use are infused with essential oils. However, there are some of our scents that are fragrance oils only and are not infused with essential oils. All of our fragrances are Phthalate free (no chemical fillers). We use only premium quality fragrance oils that are specifically intended for use with soy wax. The fragrance oils that we use do not contain the following:  Phthalates, Carcinogens, Mutagens, Reproductive Toxins, Organ Toxins or Acute Toxins. We are committed to creating a "clean burning"  candle for your space.